Residential Life

Our Staff

Learn about our leadership, operations staff and Area Coordinators.



  • Tracy Mansour

    Tracy Mansour

    Director of Residential Operations
    Pronouns she/her/hers

    Tracy, as Director of Residential Operations is responsible for managing the operations of 49 residential facilities, including housing related processes relating to opening/closing; occupancy management; room selection/assignments; and assist in developing renovation/renewal/replacement schedules for capital plans and construction. Tracy previously was the Director of Auxiliary Housing, responsible for all of Brown’s residential and auxiliary real estate programs; specifically, the Brown to Brown Home Ownership Program; Undergraduate, Graduate, Staff and Faculty Off-Campus housing and Visiting Scholar housing; property management liaison for the Brown owned Haffenreffer Estate in Bristol; and managed housing relocation services for new University employees. She has worked at Brown University since 2008, starting as the Real Estate Coordinator and transitioning to Real Estate Manager in 2013, managing real estate transactions and commercial retail properties. Tracy has a B.S. in Business Administration from the University of Rhode Island and completed Boston University's Commercial Real Estate certificate program. She is also a 2013-2014 Brown Ambassador, and received the 2017 Excellence Award from Brown for Diversity and Inclusion. She now serves on the Executive Officers’ Committee as Senior Vice-President for the Association of University Real Estate Officials.

Residential Operations

The Housing Operations team (Ops team) are staff who support the residential experience by making housing assignments, organizing housing processes, and controlling secure access to residential facilities. Ops team members oversee the Fall and Spring opening and closing of the residence halls, Housing Selection, Commencement & Reunion Housing, and all extended housing processes. Facilities and Operations staff on this team contribute to the physical, environmental, security and general maintenance conditions for the residence halls by partnering with Facilities Management to manage over 25,000 residence hall keys and 1.9 million square feet of living space on campus.


Residential Operations

  • Dave Cavallaro

    David Cavallaro

    Assistant Director, Administrative Operations
    Pronouns he/him/his

    David joined the Office of Residential Life in March 2020 as the Assistant Director of Administrative Operations. The Assistant Director of Administrative Operations manages housing assignments, housing lottery, commencement housing, and the Residential Life website.

    David previously worked as a Residence Hall Director for the University of Connecticut from July 2015 where he supervised Graduate students and student leaders in the residence halls. David also worked closely with professional staff training and onboarding for the Department of Residential Life at UConn, student leadership staffing processes, and summer housing and programs. Prior to his work at UConn David was a live on professional in Residence Life for Providence College and worked closely with facilities and operations.

    David earned his M. Ed in Counseling with a focus on Higher Education from Providence College and his B.A. in History from Saint Michael’s College. Outside of work David is the parent of two daughters and enjoys spending time with family and friends.

  • Picture of Program Manager, Bobby Croke

    Bobby Croke

    Program Manager of Residential Operations
    Pronouns he/him/his

    Bobby joined the Office of Residential Life in September 2020 as the Program Manager of Residential Operations. As the Program Manager of Residential Operations, Bobby oversees early arrival and extended housing processes, as well as summer program and winter break housing processes. 

    Bobby earned his Bachelor of Arts in Communication in 2015 from the University of Massachusetts Boston and his Master of Arts in Educational Leadership with a concentration in Higher Education/Student Personnel Services in 2017 from the University of Central Florida.

    Before coming to Brown, Bobby previously worked at Dartmouth College as the Assistant Director of Residential Education for Living Learning Communities, where he supervised student leaders in the residence halls, as well as large scale programming for over 23 living learning communities. Bobby also served as the Chair for the Undergraduate Advisor Recruitment and Selection Committee for the Office of Residential Life.


  • Nick Greene

    Nick Greene

    Associate Director of Residential Operations and Communications
    Pronouns he/him/his

    A first-generation college student, Nick earned his B.S. in History at The College at Brockport before earning his Ed.M. in Student Affairs Administration at the University at Buffalo. His first experience at Brown was in the summer of 2017 when he served as the Housing Manager for the [email protected] program as part of his ACUHO-I graduate internship. Nick returned to Brown in July of 2018 to work as the Program Manager for Operations, where he oversaw housing assignments for Brown’s pre-college programs, as well as the early arrival and extended housing processes. In his current role, Nick oversees housing operations policy and communications as well as managing the department’s housing management system, StarRez. Nick was awarded the SAS Sarah Volante Facilitator Award and the 2020 Rising Star Excellence Award.  Outside of work, Nick enjoys playing video games, reading, and spending time with his partner and their Boston Terrier, Gus. Contact Nick with questions about: ResLife policy and StarRez.

  • Steven Lewis

    Steven Lewis

    Facilities and Housing Manager
    Pronouns he/him/his

    Steven has been with Brown for 12 years and in his 2nd year with ResLife. Steven has spent many years in various Customer Service Management positions. Steven now serves students, parents, faculty and staff in all dorm room related matters. He is the main liaison between residents and the Facilities departments. He manages all dorm furniture, room renovations and health and safety inspections. Steven also works closely with Student Conduct and the Fire Marshall in regards to room concerns and code violations. Outside of work Steven is a very proud single parent of an accomplished son. Steven enjoys cycling, golf, photography, long drives and all types of racing!

  • Picture of Zoe Michalopoulos, Residential Life Coordinator

    Zoe Michalopoulos

    Residential Life Coordinator
    Pronouns She/her/hers

    Zoe joined the Office of Residential Life at the start of the 2021 Spring Semester as a Residential Life Coordinator. She is responsible for providing high-level executive support to all of the Brown community, while enhancing the residential experience at the university. 

    As a life-long resident of Rhode Island, and the daughter of a 1987 Brown Alumnus, Zoe grew up visiting campus for Alumni celebrations, performing arts events, and many walks down Thayer Street. In 2014, Zoe graduated from Salve Regina University with a Bachelor of Arts degree in Music and a minor in Dance 

    Prior to working at Brown, Zoe was the Executive Administrator and Paralegal for a top-rated Rhode Island Law Firm, and a Legal Assistant for the State of Rhode Island. Zoe also holds a Rhode Island Real Estate License and is a RI Notary Public. 

    In her spare time, Zoe enjoys singing and playing piano, traveling, running, and taking advantage of every opportunity to share knowledge and spread kindness with others. 


  • Stephanie Norris, Key Office Supervisor

    Stephanie Norris

    Key Office Supervisor
    Pronouns She/her/hers

    Stephanie Norris joined Residential Life operations in November 2020 as the Facilities and Operations Coordinator. In April 2021, Stephanie transitioned into her current role as Key Office Supervisor. Stephanie earned her B.S. in Justice and Law Administration in 2013 from Western Connecticut State University and her Master of Public Administration in 2019 from Penn State University. 

    Prior to Brown, Stephanie was Director of Student Services at EF Academy, a private international boarding school. She was responsible for the overall functioning and performance of the department of Student Services which served 700+ international students in matters related to housing, maintenance, and transportation. 

    Outside of work Stephanie enjoys traveling, reading, and playing tennis. She also enjoys spending time with her family and friends. 


  • Picture of Jennifer Rivas, Residential Life Coordinator

    Jennifer Rivas

    Residential Life Coordinator
    Pronouns She/her/hers

    Jennifer Rivas joined the Office of Residential Life November 2020 as a Residential Life Coordinator. She assists the office by supporting communication efforts between the Brown community and Residential Life. She graduated from Rhode Island College with a Bachelor of Science in Community Health and Wellness in 2018. 

    Prior to Brown University Jennifer was an Internship Coordinator for the Health and Physical Education Department at Rhode Island College. She managed all logistics and communication efforts, establishing internship confirmations. Jennifer also served in the U.S. Army from 2004-2009, deploying to Iraq from 05-06. 

    She enjoys taking nature walks, serving her community, and her family. She loves to support Veterans and be an encouragement to those in need.


Area Coordinators

Area Coordinators (ACs) comprise the team of staff who support the residential experience. ACs facilitate all aspects of the daily operations of the residence halls and supervise approximately 25 paraprofessional staff members each. ACs coordinate campus-wide and regionally-based programming efforts to cultivate community and foster and student development. ACs provide individual student support, assist with crisis intervention, serve in a regular on-call rotation, and address facilities concerns.

Area Coordinators

  • Picture of Area Coordinator, Isaac Albanese

    Isaac Albanese

    Pronouns he/him/his

    Isaac Albanese joined Residential Life as an Area Coordinator in June 2020, after serving as Coordinator of Brown University Student Activities Office (SAO). Rhode Island born-and-raised, Isaac graduated from Rhode Island College with a Bachelor of Fine Arts in sculpture while working as a Resident Assistant (RA). The RA role provided an introduction to systems of privilege and oppression, as well as the support necessary to recognize his identity as transgender. Isaac went on to complete a Masters of Public Administration at the University of Rhode Island before joining SAO in 2015. Over time, his portfolio expanded to include over eighty student groups, project and performance safety, and ample opportunity to support leaders navigating group dynamics and interpersonal challenges. Isaac completed the progressive New Leaders Council Rhode Island fellowship in 2017. He proceeded to serve as an active member of the organization's working board, followed by two years as Chapter Co-Director. In his spare time, Isaac enjoys video games, puns, time with his partner, their pets (cat and bunny) and friends, as well as assisting his family with their escape room business in Johnston, RI.


  • Picture of Area Coordinator, Nikki Chapman.

    Nikki Chapman

    Pronouns: she/her/hers

    Nikki Chapman was born and raised in Arizona. She attend the University of Arizona for both undergraduate and graduate studies, receiving a Bachelor of Sciences in Animal Science with a Minor in Leadership Studies and Practice, and a Master's Degree in Public Administration. She has worked in various residence life roles since 2013. In the field of higher education, Nikki is passionate about leadership, student employment, community involvement and service, and belonging. Her interests including video gaming, animals, international and domestic travelling on a budget, dog training, and her pupper, Kida.

  • Picture of Area Coordinator, Mitchell Foster

    Mitchell Foster

    Pronouns They/Them

    Mitchell Foster graduated with a Masters in Public Administration and a Gender Studies Certificate from California State University, Chico and earned their bachelor's in Business Administration from University of St. La Salle in the Philippines. They started their career in student affairs as a Graduate Assistant for Residence Life at Chico State and transitioned to full-time position as a Coordinator for Residence Education at the University of Arkansas in Fayetteville, Arkansas where they worked for two years. They are the incoming chair of the Multiracial Network (MRN) which is an active coalition of the American College Personnel Association (ACPA) that focuses on multiracial research and visibility. Mitchell identifies as bi-racial and non-binary and goes by they/them pronouns. Their passion areas include international education, multiracial research and visibility, community building through vulnerability and fostering environments of belonging, and developing programs and initiatives around transgender awareness and LGBTQ+ inclusion.

  • Picture of Area Coordinator, Shaquan Harris

    shaquan harris

    Pronouns they/them/their; he/him/his

    shaquan's reason for existing is, "to nurture the seeds of love within others, so that they can heal themselves & nurture the communities of their choice." a loving and loveable grandson, son, & older brother, shaquan harris was born & raised in Brooklyn, NY. prior to Brown, they worked at Colorado State University (CSU), serving a variety of student populations through working with University Housing, Fraternity & Sorority Life, and Faith & Belief partners. CSU is also where shaquan earned their Masters of Science in Student Affairs in Higher Education. their Bachelors of Science in English, concentrating on Creative Writing, was earned from The College at Brockport (SUNY). as a storyteller, artist, educator, & healer, their work centers storytelling, authentic purpose, & love as a tool for liberation. some miscellaneous interests include taro milk tea, cats, & BL dramas. 

  • Picture of Area Coordinator, Sandra Johnson

    Sandra Johnson

    Pronouns she/her/hers

    Sandra has a Master’s in Higher Education Administration with a concentration of Student Life & Development from the University of Miami in Florida and started her career in early childhood education in Miami-Dade Public Schools before shifting her professional focus to higher education.  Sandra has focused her professional efforts in support and advocacy for first-gen students and working with students of color find a sense of belonging at their institutions.  Sandra was also an engaged activist in her undergraduate institution, University of California-Irvine, where she majored in African-American Studies.  She cares deeply about building strong relationships and getting to know people so they can be their most authentic selves. Sandra is from Los Angeles, California, adores her orange cat G-Baby, enjoys boxing, yoga, and meditation as a form of self-care, and has a passion for making people smile and laugh.

Residential Education

  • Nanci Fiore-Chettiar

    Nanci Fiore-Chettiar

    Residential Life Coordinator
    Pronouns she/her/hers

    Nanci grew up in Westerly, Rhode Island, a small beach town only 45 minutes away. Before beginning her career at Brown, Nanci spent five years at Boston College, where she studied sociology as an undergraduate and received a Master's in Social Work with a clinical concentration in mental health. Nanci is deeply passionate about promoting multiculturalism, identity development, social justice and equity. She enjoys her work as an AC because it allows her to support individuals, empower communities, and advocate for institutional change. Things she loves: the beach, Netflix/Hulu, spicy food, learning people's life stories. Things she hates: cold cheese, systems of oppression, dollar stores that sell things for more than $1.