Residential Life

Our Staff

Learn about our leadership, operations staff and Area Coordinators.



  • Tracy Mansour

    Tracy Mansour

    Director of Residential Operations
    Pronouns she/her/hers

    Tracy, as Director of Residential Operations is responsible for managing the operations of 49 residential facilities, including housing related processes relating to opening/closing; occupancy management; room selection/assignments; and assist in developing renovation/renewal/replacement schedules for capital plans and construction. Tracy previously was the Director of Auxiliary Housing, responsible for all of Brown’s residential and auxiliary real estate programs; specifically, the Brown to Brown Home Ownership Program; Undergraduate, Graduate, Staff and Faculty Off-Campus housing and Visiting Scholar housing; property management liaison for the Brown owned Haffenreffer Estate in Bristol; and managed housing relocation services for new University employees. She has worked at Brown University since 2008, starting as the Real Estate Coordinator and transitioning to Real Estate Manager in 2013, managing real estate transactions and commercial retail properties. Tracy has a B.S. in Business Administration from the University of Rhode Island and completed Boston University's Commercial Real Estate certificate program. She is also a 2013-2014 Brown Ambassador, and received the 2017 Excellence Award from Brown for Diversity and Inclusion. She now serves on the Executive Officers’ Committee as Senior Vice-President for the Association of University Real Estate Officials.

  • Sean Thompson

    Sean Thompson

    Director of First Year Experience and Houses
    Pronouns he/him/his
    Sean joined the Office of Residential Education in May 2021 as the Director of First Year Experience & Houses. As the Director, Sean is responsible for the development of the living-learning experience for first-year students bringing a relational, strategic, and coordinated approach to a residential area of 1700 students.
    Sean earned his Bachelor of Arts in Economics in 2008 from the University of Hartford and his Master of Science in Counseling with a specialization in Higher Education & Student Development in 2011 from Central Connecticut State University.
    "I am very proud of the impact that I’ve had on campus ecosystems. I am a fierce supporter for building communities through grassroots efforts with a focus on social justice, empathy, advocacy, and mentorship. I am also very proud to use my own cultural background to inform my work and inspire the campus communities I've had the honor of being a part of."

Residential Operations

The Housing Operations team (Ops team) are staff who support the residential experience by making housing assignments, organizing housing processes, and controlling secure access to residential facilities. Ops team members oversee the Fall and Spring opening and closing of the residence halls, Housing Selection, Commencement & Reunion Housing, and all extended housing processes. Facilities and Operations staff on this team contribute to the physical, environmental, security and general maintenance conditions for the residence halls by partnering with Facilities Management to manage over 25,000 residence hall keys and 1.9 million square feet of living space on campus.


Residential Operations

  • Dave Cavallaro

    David Cavallaro

    Assistant Director, Administrative Operations
    Pronouns he/him/his

    David joined the Office of Residential Life in March 2020 as the Assistant Director of Administrative Operations. The Assistant Director of Administrative Operations manages housing assignments, housing lottery, commencement housing, and the Residential Life website.

    David previously worked as a Residence Hall Director for the University of Connecticut from July 2015 where he supervised Graduate students and student leaders in the residence halls. David also worked closely with professional staff training and onboarding for the Department of Residential Life at UConn, student leadership staffing processes, and summer housing and programs. Prior to his work at UConn David was a live on professional in Residence Life for Providence College and worked closely with facilities and operations.

    David earned his M. Ed in Counseling with a focus on Higher Education from Providence College and his B.A. in History from Saint Michael’s College. Outside of work David is the parent of two daughters and enjoys spending time with family and friends.

  • Picture of Program Manager, Bobby Croke

    Bobby Croke

    Program Manager of Residential Operations
    Pronouns he/him/his

    Bobby joined the Office of Residential Life in September 2020 as the Program Manager of Residential Operations. As the Program Manager of Residential Operations, Bobby oversees early arrival and extended housing processes, as well as summer program and winter break housing processes. 

    Bobby earned his Bachelor of Arts in Communication in 2015 from the University of Massachusetts Boston and his Master of Arts in Educational Leadership with a concentration in Higher Education/Student Personnel Services in 2017 from the University of Central Florida.

    Before coming to Brown, Bobby previously worked at Dartmouth College as the Assistant Director of Residential Education for Living Learning Communities, where he supervised student leaders in the residence halls, as well as large scale programming for over 23 living learning communities. Bobby also served as the Chair for the Undergraduate Advisor Recruitment and Selection Committee for the Office of Residential Life.


  • Andre Dubois

    Andre Dubois

    Facilities & Operations Coordinator
    Pronouns he/him/his

    Andre joined the office of Residential Life in May 2021 as a Facilities and Operations Coordinator. The Facilities and Operations Coordinator position includes overseeing the management of a quarter of the residential buildings on campus and also having knowledge of the inner workings of the key office.

    Andre has been involved with Brown for over 20 years working with various organizations including Student Activities, Alumni, and Athletics including such events as Campus Dance, Spring Weekend, and Commencement. Prior to working with Residential Life he was a part of the service industry for over 30 years as a pest control professional. 

    When he is not working Andre likes to spend with time with his family, three grown children and his wife. He has been a resident of Rhode Island for all of his life.

  • Nick Greene

    Nick Greene

    Associate Director of Residential Operations and Communications
    Pronouns he/him/his

    A first-generation college student, Nick earned his B.S. in History at The College at Brockport before earning his Ed.M. in Student Affairs Administration at the University at Buffalo. His first experience at Brown was in the summer of 2017 when he served as the Housing Manager for the [email protected] program as part of his ACUHO-I graduate internship. Nick returned to Brown in July of 2018 to work as the Program Manager for Operations, where he oversaw housing assignments for Brown’s pre-college programs, as well as the early arrival and extended housing processes. In his current role, Nick oversees housing operations policy and communications as well as managing the department’s housing management system, StarRez. Nick was awarded the SAS Sarah Volante Facilitator Award and the 2020 Rising Star Excellence Award.  Outside of work, Nick enjoys playing video games, reading, and spending time with his partner and their Boston Terrier, Gus. Contact Nick with questions about: ResLife policy and StarRez.

  • Sarah Kamara, Facilities & Operations Coordinator

    Sarah Kamara

    Facilities & Operations Coordinator
    Pronouns She/her/hers

    Sarah joined the Office of Residential LIfe in May of 2021 as a Facilities and Operations Coordinator. The Facilities and Operations position includes overseeing the management of a quarter of the residential buildings on campus, and having knowledge of the inner workings of the Key Office.

    After graduating from URI with a BA in Economics and a Minor in Business in 2016, Sarah worked at Chamberlain International School, a therapeutic boarding school in Massachusetts. Sarah managed a dorm, provided both physical and emotional support and planned events and activities for the students to participate in campus wide, encouraging positive youth interaction and healthy boundaries.

    Outside of work Sarah is a huge supporter of music and art, visiting museums when the chance arises and creating day long playlists for the perfect occasions. Sarah also enjoys painting, photography, Anime, Manga, reading, and writing poetry. 

  • Steven Lewis

    Steven Lewis

    Assistant Director of Residential Facilities and Operations
    Pronouns he/him/his

    Steven has been with Brown for 12 years and in his 2nd year with ResLife. Steven has spent many years in various Customer Service Management positions. Steven now serves students, parents, faculty and staff in all dorm room related matters. He is the main liaison between residents and the Facilities departments. He manages all dorm furniture, room renovations and health and safety inspections. Steven also works closely with Student Conduct and the Fire Marshall in regards to room concerns and code violations. Outside of work Steven is a very proud single parent of an accomplished son. Steven enjoys cycling, golf, photography, long drives and all types of racing!

  • Stephanie Norris, Key Office Supervisor

    Stephanie Norris

    Key Office Supervisor
    Pronouns She/her/hers

    Stephanie Norris joined Residential Life operations in November 2020 as the Facilities and Operations Coordinator. In April 2021, Stephanie transitioned into her current role as Key Office Supervisor. Stephanie earned her B.S. in Justice and Law Administration in 2013 from Western Connecticut State University and her Master of Public Administration in 2019 from Penn State University. 

    Prior to Brown, Stephanie was Director of Student Services at EF Academy, a private international boarding school. She was responsible for the overall functioning and performance of the department of Student Services which served 700+ international students in matters related to housing, maintenance, and transportation. 

    Outside of work Stephanie enjoys traveling, reading, and playing tennis. She also enjoys spending time with her family and friends. 


  • James Rathbun

    James Rathbun

    Facilities & Operations Coordinator
    Pronouns he/him/his

    James joined Residential Life in May 2021 as a Facilities and Operations Coordinator. James transferred from Brown Dining Services where he had worked as an operations manager since 2011. As a Facilities and Operations Coordinator James is responsible for overseeing the physical, environmental, security and general maintenance conditions for over a dozen student housing properties across campus.  Prior to coming to Brown James had a career in residential construction. Outside of Brown James enjoys spending time with his wife and two kids. 

  • Alex Reyes

    Alex Reyes

    Facilities & Operations Coordinator
    Pronouns He/him/his

    Alex is part of the new acquired FOC, the team contributes to the physical,
    environmental, security and general maintenance conditions for the residence halls
    by partnering with Facilities Management to manage over 25,000 residence hall keys
    and 1.9 million square feet of living space on campus.

    In 2001 Alex moved from his native Guatemala, to settle in on Cambridge
    Massachusetts. Same year he was introduced to the food and beverage industry
    where he held different positions. Alex’s commitment to provide high quality
    customer service carried him to Brown University in 2007 as a Retail Dining
    Supervisor and later as Supervisor at the Faculty Club in 2010. Alex’s diverse
    background supports his daily goals to deliver service excellence in every aspect of
    his job.

    In his spare time Alex enjoy cooking for his family and friends while spending time
    on different DIY projects on his house.

  • Picture of Jennifer Rivas, Residential Life Coordinator

    Jennifer Rivas

    Residential Life Coordinator
    Pronouns She/her/hers

    Jennifer Rivas joined the Office of Residential Life November 2020 as a Residential Life Coordinator. She assists the office by supporting communication efforts between the Brown community and Residential Life. She graduated from Rhode Island College with a Bachelor of Science in Community Health and Wellness in 2018. 

    Prior to Brown University Jennifer was an Internship Coordinator for the Health and Physical Education Department at Rhode Island College. She managed all logistics and communication efforts, establishing internship confirmations. Jennifer also served in the U.S. Army from 2004-2009, deploying to Iraq from 05-06. 

    She enjoys taking nature walks, serving her community, and her family. She loves to support Veterans and be an encouragement to those in need.


  • Alexis Wilson

    Alexis Wilson

    Pronouns She/her/hers

    Alexis Wilson joined Residential Life as an Operations Assistant in June of 2021. As an Operations Assistant she addresses student lockouts and Key Office matters, ensuring members of the community are able to safely access campus after-hours. Her time at Brown began in 2017 where she worked for the C.A.R.E department. 


    Born and raised in Rhode Island, Alexis has spent the better part of a decade cementing her roots in Providence. Alexis is vocal about community outreach and strengthening the bond between Brown and the residents of Providence. She is most passionate about universal human rights and supporting at-risk youth. She can often be found volunteering during campus events or participating in rallies across the state.


    Outside of work Alexis is pet-parent to her two rescue cats Alley and Marshmallow. She enjoys arthouse horror films, Formula 1, roller skating, and spending an immeasurable amount of time at the beach.


Area Coordinators

Area Coordinators (ACs) comprise the team of staff who support the residential experience. ACs facilitate all aspects of the daily operations of the residence halls and supervise approximately 25 paraprofessional staff members each. ACs coordinate campus-wide and regionally-based programming efforts to cultivate community and foster and student development. ACs provide individual student support, assist with crisis intervention, serve in a regular on-call rotation, and address facilities concerns.

Area Coordinators

  • Alfred Akuoko-Boateng

    Alfred Akuoko-Boateng

    Pronouns he/him/his

    Alfred is the oldest of seven children and is a first generation college with a Master’s degree in Higher Education and Student Affairs from SUNY Buffalo State College. Alfred's love for helping people dates back to his middle school days where he would tutor peers at the local library after school in various subjects. In high school and college, Alfred continued to volunteer his time to help others by enrolling to be a mentor in his High School Swartz Male Success Program and being part of the Global Book Hour at Wegmans while at Buffalo State College. Alfred brings experience from his work at Stony Brook University(SBU) and Quinnipiac University(QU). As a Resident Hall Director at SBU, Alfred also taught a Diversity Peer Education course, First Year Seminar and Student Leadership Course for 3 years. At QU, Alfred worked as part of the First Year Experience team supporting first year students and their transition to college. Alfred believes in honoring people’s stories in social justice work. He values being relational in his work, being a difference maker, encouraging student autonomy, and that he sees his role as contributing to raising up student needs and voice. Alfred's top 5 strengths per CliftonStrengths assessment are; Achiever, Arranger, Learner, Responsibility and Restorative.


  • Picture of Area Coordinator, Isaac Albanese

    Isaac Albanese

    Pronouns he/him/his

    Isaac Albanese joined Residential Life as an Area Coordinator in June 2020, after serving as Coordinator of Brown University Student Activities Office (SAO). Rhode Island born-and-raised, Isaac graduated from Rhode Island College with a Bachelor of Fine Arts in sculpture while working as a Resident Assistant (RA). The RA role provided an introduction to systems of privilege and oppression, as well as the support necessary to recognize his identity as transgender. Isaac went on to complete a Masters of Public Administration at the University of Rhode Island before joining SAO in 2015. Over time, his portfolio expanded to include over eighty student groups, project and performance safety, and ample opportunity to support leaders navigating group dynamics and interpersonal challenges. Isaac completed the progressive New Leaders Council Rhode Island fellowship in 2017. He proceeded to serve as an active member of the organization's working board, followed by two years as Chapter Co-Director. In his spare time, Isaac enjoys video games, puns, time with his partner, their pets (cat and bunny) and friends, as well as assisting his family with their escape room business in Johnston, RI.


  • Picture of Area Coordinator, Mitchell Foster

    Mitchell Foster

    Pronouns They/Them

    Mitchell Foster graduated with a Masters in Public Administration and a Gender Studies Certificate from California State University, Chico and earned their bachelor's in Business Administration from University of St. La Salle in the Philippines. They started their career in student affairs as a Graduate Assistant for Residence Life at Chico State and transitioned to full-time position as a Coordinator for Residence Education at the University of Arkansas in Fayetteville, Arkansas where they worked for two years. They are the incoming chair of the Multiracial Network (MRN) which is an active coalition of the American College Personnel Association (ACPA) that focuses on multiracial research and visibility. Mitchell identifies as bi-racial and non-binary and goes by they/them pronouns. Their passion areas include international education, multiracial research and visibility, community building through vulnerability and fostering environments of belonging, and developing programs and initiatives around transgender awareness and LGBTQ+ inclusion.

  • Picture of Area Coordinator, Shaquan Harris

    shaquan harris

    Pronouns they/them/their; he/him/his

    shaquan's reason for existing is, "to nurture the seeds of love within others, so that they can heal themselves & nurture the communities of their choice." a loving and loveable grandson, son, & older brother, shaquan harris was born & raised in Brooklyn, NY. prior to Brown, they worked at Colorado State University (CSU), serving a variety of student populations through working with University Housing, Fraternity & Sorority Life, and Faith & Belief partners. CSU is also where shaquan earned their Masters of Science in Student Affairs in Higher Education. their Bachelors of Science in English, concentrating on Creative Writing, was earned from The College at Brockport (SUNY). as a storyteller, artist, educator, & healer, their work centers storytelling, authentic purpose, & love as a tool for liberation. some miscellaneous interests include taro milk tea, cats, & BL dramas. 

  • Picture of Area Coordinator, Sandra Johnson

    Sandra Johnson

    Pronouns she/her/hers

    Sandra has a Master’s in Higher Education Administration with a concentration of Student Life & Development from the University of Miami in Florida and started her career in early childhood education in Miami-Dade Public Schools before shifting her professional focus to higher education.  Sandra has focused her professional efforts in support and advocacy for first-gen students and working with students of color find a sense of belonging at their institutions.  Sandra was also an engaged activist in her undergraduate institution, University of California-Irvine, where she majored in African-American Studies.  She cares deeply about building strong relationships and getting to know people so they can be their most authentic selves. Sandra is from Los Angeles, California, adores her orange cat G-Baby, enjoys boxing, yoga, and meditation as a form of self-care, and has a passion for making people smile and laugh.

Residential Education