Residential Life Policy: Maintenance
Routine cleaning and maintenance of the common areas in the residence halls are accomplished by Brown Facilities Management, custodial services. This includes: trash and recycle removal, cleaning of the common areas (i.e., hallways, lounges, kitchens, stairs) and cleaning of the common bathrooms (i.e., cleaning, disinfecting, and toilet paper provision). Custodial Services will not enter nor clean students' rooms, suites, or apartments.
In on-campus suites/apartments (i.e., Barbour Hall apartments, Gregorian Quad, Wriston Quad 4th floor suites, Young Orchard apartments), students are responsible for cleaning all areas including bathrooms, kitchens and/or living rooms inside the suite/apartment.
If it's broken
You can submit a service request using Facilities Management online FAMIS system or call Facilities Management Service Response (863-7800) - this phone line is staffed 24-hours a day. Your repair request will be placed on the schedule. Please recognize that some repairs require immediate response, others do not. If you call, be sure to write down the service order number that service response gives you - this is important if you need to follow up on the problem again later.
Contact Service Response for things like:
- Water leaks
- Plumbing malfunction (e.g., clogged toilet)
- Electrical problems - hallway lights out, light fixture hanging from ceiling
- Broken windows and window shades
- Problems with doors - won't close, won't open, doesn't lock, etc.
- Hazardous conditions in hallways, stairs, bathrooms, etc. - torn carpet, loose tiles, loose stair treads, broken or dislodged ceiling tiles, etc.
- Paint failure - peeling, falling, bubbling, etc.
- Heat - lack of or insufficient. The heat is turned on centrally around the middle of October and turned off approximately mid-April (see Heat, above)
- Pest control - bugs, mice
When you contact Service Response you will be asked for your name, phone number, location, and a description of the problem. If you can provide a good description of the problem and its location, this will help expedite the repair. The repair request will be assigned to a trades person. When this person arrives at your room he/she will announce themselves by knocking and saying "Facilities Management." If there is no response, the person will knock again before entering the room.
All Facilities Management employees are required to wear uniforms. They also have on their possession a Brown ID.
If the room is unoccupied when the Facilities Management employee leaves, he/she will leave behind a Courtesy Card. The courtesy card will inform you of the status of your request.
Upon completion of your Service Order, you will receive by email a completion report on which you may provide an evaluation of the work performed. You may also call 863-7800 to provide feedback.
In the event of pests in your residence hall or room, as soon as possible contact Facilities Management Service Response (863-7800). The Service Response phone line is staffed 24-hours a day.